Useful Answers to Patient Questions
FAQS

PRESCRIPTION RENEWALS

HOW CAN I GET MY PRESCRIPTION MEDICATIONS REFILLED?

• You may book an appointment by phone or online for renewals - please do this BEFORE your medications run out

  • Your pharmacy may send automatic renewal requests so please book in advance!

• You may allow the pharmacy to send automatic requests or you may call your pharmacist to send a prescription in (private fee of $25)

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PRESCRIPTION RENEWALS WITHOUT SEEING YOUR DOCTOR

Patients have the option of requesting a renewal of a current prescription prescribed by their current family physician without coming into the clinic - however this is private service NOT covered by OHIP, and will be charged at the rate os $25 per prescription.

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***If you require a new medication, a change in dose of an existing medication, or if you have any concerns about your current medication, you should book an appointment to see your doctor instead.****​

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HOW LONG WILL IT TAKE?

Please allow several business days for the request to be processed and returned to the pharmacy as your doctor receives a high volume of requests daily. Should you need a prescription renewed more urgently, please book an urgent appointment with your doctor instead.

WILL THERE BE A COST FOR THIS?

A prescription renewal without seeing your physician is not a service that is covered by OHIP. Consequently, you will be directly invoiced for this service.

WHY DID MY DOCTOR ASK ME TO BOOK AN APPOINTMENT BEFORE RENEWING MY MEDICATION?

There are certain circumstances when your doctor will want to assess you in person before renewing your medication, in order to determine whether this current medication and dosage are still in your best interests. In this case, you will be notified either by our office or your pharmacist that you need to book an appointment to see your doctor before your prescription can be renewed.

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• You must have a valid health card to receive OHIP covered health services.  

• It is your responsibility to renew your OHIP to ensure that your healthy coverage is kept up-to-date 

• If your OHIP is expired or due to expire soon, please visit the Service Ontario website for more information on how to renew your OHIP card.  The Ministry of Health will send you a reminder notice approximately two months before your OHIP expires. 

• Once your OHIP has been renewed, please remember to let our office know of your new OHIP information. 

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CAN I BE SEEN EVEN IF MY PHYSICIAN IS NOT AVAILABLE?

• Our first priority is to book your appointment with your own family doctor for continuity of care.

• Appointments are always available same-day for urgent issues. Each family doctor reserves 1/4-1/3 of all their appointments for same day issues Please call early in the day to ensure we can fit you in. Our phone lines turn on at 8:30 a.m.

• If you are sick and need to be seen very urgently and your doctor is not available we will attempt to book you with another doctor in our office but please be aware this is not always possible.

If your doctor is referring you to a specialist, the wait time between our office's request for a non-urgent appointment and receiving the appointment can vary from 3 to 6 weeks. If you have not heard from our office 3 weeks after your visit that initiated the referral, please call the office to double-check its status. Additionally, if you have been referred for an imaging test such as a CT/MRI (or other imaging test) and you have not been notified of appointment details within 2-3 weeks, please call our office to double-check its status.

Please ensure we have your current contact information.  

We provide after hours services through our family doctor after hours care clinic normally from 5pm to 8pm on weekdays and 9 am to 3 pm most weekend days. After hours care is provided by family doctors, our colleagues, who we can readily communicate with about your care if required. You can locate these services by calling 905-815-9177 on the day you need to be seen.